Return & Refund Policy

Last updated: September 5, 2026

This Return & Refund Policy applies to purchases made from Luminohaus, operated by Amarnest LLC.

1. Return Window

Eligible products may be returned within 30 calendar days after the order is delivered. Products must be unused, uninstalled, unassembled, undamaged, and returned in their original packaging with all parts, accessories, manuals, and protective materials.

2. Eligible Products

• Regular, standard products are eligible for return within the 30-day return window.
• Standard made-to-order products are eligible for return, provided they were ordered in specifications offered as standard options on the product page and meet all return conditions.

3. Non-Returnable Products

Customer-specific custom products are not eligible for return or exchange unless they arrive damaged, defective, or materially different from the specifications confirmed in writing.

A customer-specific custom product is an item manufactured or modified according to specifications not offered as a standard product option, including customer-requested dimensions, finishes, colors, configurations, wiring, hanging lengths, or other personalized requirements.

Final-sale items and gift cards are also non-returnable unless required by applicable law.

4. Furniture and Oversized Items

Furniture and oversized items are not eligible for return because of buyer's remorse, including a change of mind, preference, size selection, color preference, or failure to fit through doors, elevators, hallways, or other access points.

Furniture and oversized items may be returned, replaced, repaired, or refunded if they arrive damaged, defective, or incorrect, subject to review and the resolution process described below.

5. Damaged, Defective, or Incorrect Products

Please inspect all packages and products promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us at support@luminohaus.com within 48 hours after delivery whenever reasonably possible.

Please provide the order number, a description of the issue, photographs of the product and packaging, and any relevant unpacking video. If damage was concealed and could not reasonably be discovered within 48 hours, contact us promptly after discovering it. This notification request does not limit any rights that cannot be limited under applicable law.

After review, Luminohaus may provide replacement parts, repair, replacement, or a refund, depending on the nature and severity of the issue. For an approved return caused by our error, product defect, or shipping damage, Luminohaus will provide or reimburse reasonable authorized return shipping costs.

6. Buyer’s Remorse Returns

If an eligible return is requested for personal reasons, including a change of mind, dislike of the product, preference, or ordering the wrong size or finish, the customer is responsible for the return shipping cost.

Luminohaus does not charge a restocking fee. We do not deduct the original outbound shipping cost from the refund.

7. How to Request a Return

1. Email support@luminohaus.com within the applicable return period and include your order number and reason for return.
2. Wait for written return authorization and return instructions before shipping the product.
3. Ship the product to the authorized return destination using a trackable and adequately insured service.
4. Send us the tracking information after shipment.

The registered business address shown on our website is not a return warehouse. Returns sent without authorization or to an unauthorized address may be refused or delayed.

8. Return Condition and Packaging

The customer is responsible for appropriate return packaging. Eligible buyer's-remorse returns must arrive unused, uninstalled, unassembled, undamaged, and complete. If a returned item is missing parts or is damaged because of use, installation, assembly, improper handling, or inadequate return packaging, the refund may be reduced or refused to the extent permitted by applicable law.

9. Refund Processing

After an authorized return is delivered to the designated return location, we normally inspect it and process an approved refund within 5-10 business days. Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit.

Original outbound shipping charges will not be deducted. Customer-paid return shipping for a buyer's-remorse return is not refundable.

10. Exchanges

For eligible products, an exchange is handled as a return followed by a new purchase unless we confirm another arrangement in writing. Price differences and any customer-responsible return shipping costs will apply.

11. Order Cancellation

An order may be canceled for a full refund at any time before it ships. To request cancellation, contact support@luminohaus.com as soon as possible.

After an order has shipped, it can no longer be canceled. If the product is eligible, the customer may request a return after delivery under this policy.

12. Contact Information

Amarnest LLC
Brand: Luminohaus
Registered Business Address: 916 Willowcrest Dr, Pueblo, CO 81005, United States
Email: support@luminohaus.com
Phone: +1 (213) 257-4728

The registered business address is not a return warehouse. Contact us before sending any return.