Shipping Policy

Last updated: September 5, 2026

This Shipping Policy applies to purchases made from Luminohaus, operated by Amarnest LLC.

1. Shipping Destinations

Luminohaus currently ships to addresses in the United States, Canada, and Australia. We do not ship to countries or regions outside these destinations unless we confirm an exception in writing before the order is placed.

Customers must provide a complete and accurate delivery address, phone number, and email address. Some remote areas, islands, military addresses, PO boxes, or locations with limited freight access may be unavailable or may require additional arrangements.

2. Shipping Cost

Standard shipping is free for orders delivered to eligible addresses in the United States, Canada, and Australia.

Optional expedited shipping, special handling, storage, redelivery, inside delivery, installation, or other upgraded delivery services are not included in free standard shipping and, when available, will be quoted separately before the service is confirmed.

3. Processing and Delivery Estimates

Delivery estimates consist of processing or production time plus transit time. Business days exclude Saturdays, Sundays, and public holidays.

In-Stock Small Items

• Processing time: 2-3 business days
• Transit time: 5-7 business days after shipment
• Estimated total time: approximately 7-10 business days

Made-to-Order and Customized Lighting

• Production time: 20-35 business days
• Transit time: normally 5-7 business days after production is completed, unless another shipping method is confirmed for the order
• Estimated total time: approximately 25-42 business days

Furniture and Oversized Items

• Production time: 20-35 business days
• Ocean freight and transportation time: approximately 25-30 business days after production is completed
• Estimated total time: approximately 45-65 business days

These timeframes are estimates, not guaranteed delivery dates. The applicable product page, order confirmation, or written custom-order approval may provide a more specific estimate. If different estimates are provided, the estimate confirmed for the individual order will apply.

4. Order Confirmation and Production

Orders may be subject to payment verification and product availability review before processing begins. For made-to-order or customized products, production begins after payment and after all required specifications are confirmed.

Natural materials and handcrafted finishes may require additional quality-control time. If a material, component, or product becomes unavailable, we will contact the customer with an updated estimate or available options.

5. Shipping Confirmation and Tracking

When tracking is available, a shipping confirmation will be sent to the email address used for the order. Large furniture or freight shipments may use multiple carriers and may not display continuous tracking during ocean transportation. Final-mile tracking or delivery scheduling information will be provided when available.

An order containing multiple products may be shipped in separate packages or shipments. Separate shipments do not create an additional standard shipping charge.

6. Furniture and Freight Delivery

Furniture and oversized products may be delivered by freight carrier. Standard freight delivery may be curbside or to the nearest safe and accessible location unless a different service is confirmed in writing.

The customer is responsible for confirming that the product and packaging can pass through entrances, elevators, stairways, hallways, gates, and other access points. The customer must also ensure that the delivery location can be safely reached by the carrier.

The freight carrier may contact the customer to schedule delivery. A responsible adult must be available to receive and inspect the shipment. Missed appointments, refused delivery without an approved product issue, inaccessible locations, or incorrect contact information may result in redelivery, storage, or other carrier charges.

7. Address Changes

Contact support@luminohaus.com as soon as possible if a shipping address needs to be changed. Address changes are not guaranteed after an order enters production or ships. Additional carrier costs caused by a customer-requested address change may be charged to the customer after disclosure and approval.

8. Delivery Delays

Delivery estimates may be affected by carrier capacity, severe weather, customs processing, port congestion, inspections, holidays, remote-area service limitations, labor disruptions, or other circumstances outside our reasonable control. We will provide available updates when we become aware of a material delay.

9. Inspection and Shipping Damage

Please inspect the exterior packaging and product promptly after delivery. If possible, note visible damage on the carrier's delivery record before signing.

If an item arrives damaged, incomplete, defective, or incorrect, contact support@luminohaus.com within 48 hours after delivery whenever reasonably possible. Include the order number, photographs of the packaging and product, a description of the issue, and any available unpacking video.

If concealed damage could not reasonably be discovered within 48 hours, contact us promptly after discovery. This notification request does not limit any rights that cannot be limited under applicable law.

10. Refused and Undeliverable Shipments

Do not refuse a shipment solely because the exterior packaging appears damaged unless the carrier or Luminohaus instructs you to do so. Please document the condition and contact us for assistance.

If a shipment is refused for personal reasons, cannot be delivered because of an incorrect address, or is not accepted after reasonable delivery attempts, actual return freight, storage, and redelivery costs may be deducted from any otherwise available refund to the extent permitted by applicable law. Approved damage, defect, or incorrect-item claims will be handled under our Return & Refund Policy.

11. Contact Information

Amarnest LLC
Brand: Luminohaus
Registered Business Address: 916 Willowcrest Dr, Pueblo, CO 81005, United States
Email: support@luminohaus.com
Phone: +1 (213) 257-4728

The registered business address is not a return warehouse or customer pickup location.